Refund policy

There are two separate ways to get your money back, and you can use whichever suits you. One is a right the law gives you and we cannot touch. The other is a promise we make on top of it, voluntarily.

1. Your statutory right of withdrawal — 14 days

As a consumer in the EU you may withdraw from the subscription contract within 14 days of concluding it, without giving any reason. This is your right under § 355 BGB; nothing on this page and nothing in our Terms limits it.

Everything you need is on the Right of withdrawal page: the statutory instruction, the model withdrawal form, and an online withdrawal function (§ 356a BGB) that takes one minute and sends you a timestamped acknowledgement by email.

One honest detail: at checkout you tick a box asking us to start the service immediately, before the 14 days are over. That is what lets you dictate the same minute you subscribe. If you then withdraw, you owe a proportionate amount for the days you actually used (§ 357a Abs. 2 BGB) — and once the contract has been performed in full, the withdrawal right ends (§ 356 Abs. 5 Nr. 2 BGB). In practice, for a monthly subscription cancelled after a few days, that proportionate amount is a couple of euros.

2. Our voluntary money-back guarantee — 30 days

This is a guarantee within the meaning of § 479 BGB. Its terms, in full:

• Guarantor: Ivan Chabanenko, Lutherstraße 12, 39112 Magdeburg, Germany — the same person named in our Impressum.
• What it covers: the full amount you paid for your Blurt Pro subscription, refunded in full — not pro-rated, and with no deduction for what you used.
• Period: 30 days from the day your first payment is taken.
• Territory: worldwide. It applies wherever you are.
• Conditions: one email. You do not have to explain yourself, fill in a form, or talk to anyone first.
• How to claim: write to support-blurt@chbnk.one from the address on your account, saying you want the guarantee.
• Your statutory rights are not restricted by this guarantee. Your 14-day right of withdrawal and your rights if the service is defective (§§ 327 ff. BGB) exist in addition to it and are unaffected by it.

Which one should you use?

• Within the first 14 days — either works. The guarantee gives you everything back; withdrawal leaves you owing a proportionate amount for the days used. So the guarantee is usually the better deal, and we will tell you so if you ask for the wrong one.
• Between day 15 and day 30 — the guarantee.
• After 30 days — neither, but you can cancel at any moment and you keep Pro until the end of the period you have paid for. If the service was actually defective, your statutory rights under §§ 327 ff. BGB still apply and are not limited to any 30 days.

How the money comes back

We refund to the same payment method you used, at no cost to you. We start the refund without undue delay and in any case within 14 days of receiving your request — that deadline is the statutory one and we apply it to the voluntary guarantee too. How quickly it then appears on your statement is up to your bank or card issuer, typically a few working days.

Renewals, trials and cancellations

• The 14-day free trial costs nothing. Cancel before it ends and no payment is taken at all — there is nothing to refund.
• Cancelling stops the next renewal. It does not, on its own, refund the period you are in: you keep Pro until that period ends. Use the guarantee above if you want the money back instead.
• If we cause the problem — an outage, a defect, a limit we set wrongly — tell us. Section 9 of the Terms and § 536 BGB apply, and a fee reduction there is not capped at 30 days.

Related

See the Right of withdrawal for the statutory instruction and the online form, Cancel contracts here to end a running subscription, the pricing page for what Pro costs, and our Terms of Use.